Privacy Policy

Operator and Controller

LoveKameleon is operated by:

• Gunsu Pancar
• Email: info@lovekameleon.com

("LoveKameleon", "we", "us", or "our").

The operator identified above is the controller of personal data processed through LoveKameleon unless otherwise stated.

This Privacy Policy should be read together with our Terms & Conditions.

1. Adults Only

LoveKameleon is intended only for users aged 18 or older.

We do not knowingly provide the Service to minors. If we learn that a person under 18 has created an account, we may restrict or delete the account and associated information as appropriate.

If you believe a minor is using LoveKameleon, contact us at info@lovekameleon.com.

2. Information We Collect

The information we process depends on how you use LoveKameleon.

Account and profile information. This may include:

• account and user identifiers;
• email address;
• authentication information;
• profile information;
• gender or other profile attributes you provide;
• account status and creation date.

We do not need or intend to receive your password in readable form.

Couple and persona information. When you connect with a partner or use personas, we may process:

• your and your partner's account identifiers;
• invitation and connection information;
• persona nicknames, taglines and personality information;
• persona images and settings;
• relevant relationship and persona status information.

Your linked partner will necessarily know that their account is connected with yours and may see information made available through the couple experience.

Messages and other content. We process content required to provide communication features, including:

• chat messages;
• images and uploaded media;
• visual questions and responses;
• Sparks and related selections;
• sender, recipient and persona context;
• timestamps and read/unread information;
• other conversation metadata.

LoveKameleon conversations may contain personal, romantic, intimate or otherwise sensitive information.

You choose what you communicate through the Service. Some information you voluntarily provide may qualify as sensitive or special-category personal data under applicable law, including information relating to sex life, sexual preferences, health or beliefs.

We process such information only as necessary to provide the Service and otherwise in accordance with applicable law. Where a particular legal basis or consent is required, we will apply the legally required basis.

Do not submit information that you do not want stored and transmitted through the Service.

Subscription and purchase information. If you purchase Premium through Apple App Store or Google Play, we may receive information such as:

• subscription product;
• entitlement and subscription status;
• renewal or expiration information;
• transaction identifiers;
• store platform;
• refund or cancellation status.

Apple, Google and our subscription-management providers process your payment information under their own terms and privacy policies. LoveKameleon generally does not receive your full card or banking details.

Push-notification information. If you enable notifications, we may process:

• device notification token;
• platform and device registration information;
• account associated with the device;
• notification preferences and delivery information.

This allows us to notify you of relevant activity such as a new partner message or visual question.

Technical, support and feedback information. We may also process information such as:

• IP address;
• device, browser and operating-system information;
• app version;
• session, request, security and error information;
• support messages;
• feedback;
• screenshots or attachments you voluntarily provide.

3. How We Use Information

We use personal data where necessary to operate, protect and improve LoveKameleon, including to:

• create and authenticate accounts;
• connect partners;
• create and manage personas;
• deliver chats, images, visual questions and Sparks;
• synchronize activity between linked partners;
• provide and manage Premium access;
• send transactional and partner-activity notifications;
• provide customer support;
• diagnose bugs and improve reliability;
• detect fraud, abuse and unauthorized access;
• enforce our Terms;
• comply with legal obligations; and
• establish, exercise or defend legal rights.

We do not use private couple conversations for targeted advertising.

4. Legal Bases

Where the GDPR or another law requiring a legal basis applies, we may process personal data based on:

• Performance of a contract — where processing is necessary to provide the Service you requested, such as accounts, couple linking, chats, personas and Premium access.
• Consent — where you choose optional functionality or where consent is legally required.
• Legitimate interests — where permitted, for purposes such as security, fraud prevention, troubleshooting, Service reliability and protection of our rights, provided those interests are not overridden by your rights.
• Legal obligations — where processing or retention is required by applicable law.

Where sensitive or special-category data requires a specific legal basis, we will rely on an applicable lawful exception or obtain any consent required by law.

5. Who May Receive Your Information

We do not make private LoveKameleon conversations publicly available or sell them to advertisers.

Your linked partner. Information you intentionally share through the couple experience may be available to your linked partner, including:

• messages;
• personas and persona images;
• visual questions;
• Sparks;
• uploaded content; and
• relevant shared couple information.

Service providers. We use third-party providers to operate LoveKameleon. Depending on the Service configuration, these may include:

• Supabase — authentication, databases, storage and backend infrastructure;
• Twinr — native iOS and Android application functionality;
• Firebase / Firebase Cloud Messaging — push notifications and related mobile services;
• RevenueCat — subscription and entitlement management;
• Apple — App Store distribution, purchases and Apple platform services;
• Google — Google Play distribution, billing, Firebase and Android services.

We may use other providers where reasonably necessary to operate the Service.

These providers may process personal data according to their contractual role and applicable law.

6. Private Communications

You retain ownership of your private content.

LoveKameleon and its technical providers may need to process private communications to:

• store and transmit them;
• synchronize and display them;
• secure and back them up;
• troubleshoot technical problems; or
• comply with justified legal or security requirements.

Do not assume that chats are end-to-end encrypted unless LoveKameleon explicitly states that a particular communication is end-to-end encrypted.

We do not use private chat content for targeted advertising.

We do not use private chat content to train third-party AI models unless we separately disclose that use and obtain any consent required by applicable law.

7. Push Notifications and Privacy

If you enable push notifications, they may appear on your device's lock screen according to your device settings.

Because LoveKameleon communications may be private or intimate, we aim to limit sensitive information displayed in notifications by default.

For example, a notification may say "New message from Wild Card" rather than displaying the message itself.

You can disable notifications through your device settings at any time.

8. International Processing

Some service providers may process personal data outside Switzerland or outside your country of residence.

Where legally required, we use an appropriate transfer mechanism, which may include:

• processing in a country recognized as providing adequate protection;
• contractual safeguards;
• standard contractual clauses; or
• another lawful transfer mechanism.

Because our providers may operate internationally, personal data may be processed in countries whose data-protection laws differ from those in Switzerland.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, taking into account legal, technical, security and contractual requirements.

In general:

• Account and profile information is retained while your account is active and deleted or anonymized after account deletion unless further retention is justified.
• Couple, persona, message and uploaded content is retained while needed to provide relevant Service functionality, unless deleted earlier through available features.
• Subscription records may be retained as necessary for entitlement management, accounting, fraud prevention and payment disputes.
• Device notification information is retained while required to deliver notifications and may be removed when invalid or no longer associated with the account.
• Security records, feedback and support information may be retained for a reasonable period required to resolve incidents, disputes or support matters.

Deleted information may temporarily remain in secure backups until those backups are overwritten through normal backup processes.

We do not intentionally retain personal data indefinitely without a legitimate purpose.

10. Account Deletion

You may delete your LoveKameleon account using the account-deletion functionality available through the Service.

Where required for app-store compliance, an external account-deletion option may also be available at: https://lovekameleon.app/delete-account

Following deletion, we will delete or anonymize associated personal data unless retention is reasonably necessary for purposes such as:

• legal or accounting obligations;
• fraud or abuse prevention;
• security;
• dispute resolution;
• protection or enforcement of legal rights; or
• temporary backup retention.

Deleting your LoveKameleon account does not necessarily cancel an Apple App Store or Google Play subscription. Store subscriptions must be managed separately through the applicable store.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• obtain information about our processing;
• access your personal data;
• correct inaccurate data;
• request deletion;
• restrict or object to certain processing;
• receive certain data in a portable format;
• withdraw consent where processing relies on consent; and
• lodge a complaint with a competent data-protection authority.

These rights may be subject to legal conditions and exceptions.

To exercise your rights, contact info@lovekameleon.com. We may need to verify your identity before processing a request.

Where Swiss data-protection law applies, you may also contact the Federal Data Protection and Information Commissioner (FDPIC). Users in other jurisdictions may have the right to contact their local supervisory authority.

12. Security

We use reasonable technical and organizational measures designed to protect personal data, which may include:

• authentication and authorization controls;
• restricted access;
• encrypted network transmission;
• private storage;
• monitoring and security controls; and
• security measures implemented by our service providers.

No internet-based service can guarantee absolute security.

You are responsible for protecting your account credentials and access to your devices.

If a personal-data breach occurs, we will assess it and take any notification or remedial measures required by applicable law.

13. Legal Disclosure and Business Transfers

We may preserve, process or disclose information where reasonably necessary and legally permitted to:

• comply with a valid legal request or court order;
• investigate fraud, abuse or security incidents;
• protect users or the Service;
• enforce our legal rights; or
• comply with reporting obligations.

We do not provide unrestricted access to user information to governments or other third parties.

If LoveKameleon or its operator undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal data may be transferred as part of that transaction subject to applicable data-protection law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the Service, technology, providers, legal requirements or our data-processing practices.

The current version will display its latest update date.

Where a change materially affects your privacy rights, we will provide additional notice or obtain consent where required by law.

15. Contact

For privacy questions, requests or complaints:

• Gunsu Pancar
• Email: info@lovekameleon.com